BM-Egypt has more than 30 after sales service staff who are allocated in the five branches and covering all the
They are divided to small groups each group serve one company.
Each branch has a stock of spare parts in its warehouse controlled by the head office via a computer system.
• Inspection of the new equipment when delivered
• Installation of the new equipment
• Training customers on operation
• Preventive maintenance
• Service calls and emergency service calls
All the above mentioned activities are controlled by a computer system (recall system) i.e. we have a complete history for every instrument from day one.
Generally, BM-Egypt service team response time is maximum 24 hours from the time of call.